Frequently Asked Questions
Everything you need to know about bringing hotel luxury home.
What makes Sobel at Home linens different from retail brands?
Our linens are engineered to meet the rigorous standards of the world's most prestigious hotels, focusing on exceptional durability, high-performance laundering, and a level of comfort typically reserved for five-star resorts.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for bedding and bath products?
We offer a 30-day return policy on unused and unwashed items in their original packaging. For hygiene reasons, we cannot accept returns on products that have been laundered or used.
How should I care for my Sobel Westex pillows and linens?
To maintain the longevity of your luxury linens, we recommend machine washing in warm water with a mild detergent and tumble drying on low heat. Avoid using bleach or fabric softeners which can break down the fibers.
Do you offer international shipping?
Currently, Sobel at Home Direct ships primarily within the United States and Canada. For other international inquiries, please contact our customer service team for a custom shipping quote.
Which pillow is best for my sleeping position?
We offer a variety of densities: firm pillows are generally best for side sleepers, medium for back sleepers, and soft or down-alternative pillows for stomach sleepers to ensure proper spinal alignment.