Returns & Exchanges
At Sobel Westex, we want you to experience the same luxury at home that you find in the world's finest hotels. If you are not completely satisfied with your purchase, you may return unused and unwashed items within 30 days of delivery for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the product is in its original, lint-free condition.
Print and Attach Label
Download and print the prepaid shipping label provided through the portal and securely affix it to the outside of your return package.
Ship and Track
Drop off your package at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing